Welcome to iPAT Institute’s “Reception Counter Executive” course!
Course Highlights:
1. Effective Communication: Master verbal and written communication skills for a lasting impression.
2. Customer Service Excellence: Learn to provide exceptional service and manage customer expectations.
3. Administrative Proficiency: Acquire organizational and multitasking skills for efficient front desk management.
4. Technology Integration: Familiarize yourself with modern office tools and enhance digital literacy.
5. Professional Image: Cultivate a polished appearance and workplace etiquette.
6. Security and Safety: Understand protocols for a secure and safe workplace.
7. Practical Training: Engage in hands-on exercises and simulations for real-world applications.
8. Career Development Support: Receive assistance with resume building, interview preparation, and job placement.
Enroll now for a fulfilling career as a Reception Counter Executive. Your journey to success starts here!
What you will learn?
- Master the art of effective communication, including professional correspondence and interpersonal skills.
- Develop exceptional organizational skills, efficient time management techniques, and multitasking abilities.
- Learn to handle complex scheduling, prioritize tasks effectively, and manage calendars, appointments, and travel arrangements.
- Enhance problem-solving abilities, decision-making skills, and adaptability in dynamic work environments.
- Cultivate a proactive and resourceful mindset, ensuring exceptional support for executives.
- Familiarize yourself with office technology, software tools, and business etiquette.
- Handle confidential information with utmost discretion and maintain professionalism at all times.
- Build a strong professional network and leverage it for career advancement opportunities.
Curriculum
- 3 Sections
- 18 Lessons
- 2 Weeks
- Module 1: Essential Reception Skills12
- 1.1Chapter 1: Understanding the Role of a Receptionist
- 1.2Chapter 01 Exam10 Minutes5 Questions
- 1.3Chapter 2: Importance of First Impression
- 1.4Chapter 02 Exam10 Minutes5 Questions
- 1.5Chapter 3: Receptionist Manners and Professionalism
- 1.6Chapter 03 Exam10 Minutes5 Questions
- 1.7Chapter 4: Organizational Skills and Time Management
- 1.8Chapter 04 Exam10 Minutes5 Questions
- 1.9Chapter 5: Handling Phone Calls and Messages
- 1.10Chapter 05 Exam10 Minutes5 Questions
- 1.11Chapter 6: Managing Appointments and Scheduling
- 1.12Chapter 06 Exam10 Minutes5 Questions
- Module 2: Effective Communication and Customer Service6
- Module 3: Office Technology and Career Development6
- 3.0Chapter 13: Introduction to Office Software and Email Etiquette
- 3.1Chapter 14: Health and Safety in the Reception Area
- 3.2Chapter 15: Setting Career Goals and Aspirations
- 3.3Chapter 16: Continuous Learning and Skill Enhancement
- 3.4Chapter 17: Resume Writing and Interview Skills
- 3.5Chapter 18: The Evolving Role of the Receptionist
