Course Details
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At iPAT, we offer a comprehensive training course that draws on the shared knowledge and experience of experts from the PA and allied industry. Our goal is to equip assistants to work at high-powered offices and to train individuals who provide executive support to employers across various industries.
Our training program covers a wide range of topics, including administrative support, communication, time management, problem-solving, and decision-making. We also offer specialized modules on topics such as event management, travel arrangements, and crisis management to help our students develop expertise in these critical areas.
iPAT students will receive top-notch training from a team of highly qualified professionals, including renowned experts, consultants, mentors, and speakers. The faculty and visiting lecturers boast an impressive 15 to 25 years of experience in their respective industries, ensuring that students receive the most up-to-date and relevant information.
The esteemed panel of faculty members will address every aspect of the job requirements and provide students with the skills and knowledge necessary to handle challenging work situations.
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Online Program Can be complete between 30-60 days
offline program is for 45 days
Hybrid program can complete in 4-8 days / weekends
English, Marathi & Hindi.
The Need for Personal Assistants
What Is Your Role
Types of Assistants
What's in a Name
How to get started in a PA Career
Shifting Careers
Transferable Skills
Assess Yourself
Effective Networking
Working with Recruiters
Placement Agencies
Jobs in your city
Preparing your Resume
Top Interview Questions
Dynamics of the Job
Partnering with your Employer
Job Descriptions
A Day in the Life
Interview Cheat Sheet
Characteristics Needed for Success
Appearance
Personality
Communication
Adaptability
Mental Agility
Your Health
Speaking Well
Accuracy
Telephone Courtesy
Sense of Responsibility
Self Improvement
Etiquette Tips
World Class Dining
Working in Harmony
Communicating Effectively with Difficult People
Speaking with Confidence and Diplomacy
Dealing Effectively with Criticism and Manipulation
Preparing Yourself
Growing Professionally
Personal Computing
Public Relations Savvy
Event Planning
Travel Industry Knowledge
Security and Logistics
Household Management
Relationship Management
Our social Behaviour
Understand yourself before you try to understand others
What the boss-assistant relationship means to your health and well-being
Image, perception and first impressions
Managing your state of mind
The handshake
Professional image
The beginning of a business relationship
What is expected of each other: knowing the boundaries
Key attributes, skill and knowledge that bosses look for in an assistant
Working styles
Constant communication
Assumptions
Be proactive, anticipate needs, be prepared and exceed expectations
Be accountable: take pride in a high standard of work
Empathy
Honesty and integrity
Trust
Office politics
How to manage your boss
Compassionate Communication
Body language
Visual, auditory and kinaesthetic
Matching and mirroring
Tone of voice
Eye contact
Use of space
The ‘influential’ right side
Hands
Posture
How to influence the ‘chemistry’ between you
E-mail communication
Listening skills
Questioning skills
Gossip
Telephone etiquette
Understanding and communicating with different cultures
Language and compassionate communication with yourself
Confidence, Self-Belief And Goal Setting
What is confidence?
The feeling of confidence
Act as if you are confident
Think positive thoughts
Focus on your strengths and boost your confidence
Self-esteem, self-awareness and self belief
Internal ‘negative gremlins’ and internal positive coach’
Self-limiting beliefs
Tools to change/eliminate negative gremlin voices
The law of attraction
The power of experiential learning
Continual learning
Methods of learning
Appraisals and feedback
Tips on how to receive constructive criticism
Personal development plan (PDP)
Goal setting
Reticular activating system (RAS)
Steps to help you achieve your goals
Dealing With Difficult People And Managing Conflict
A problem-solving technique
Assertiveness
Ground rules for discussions
Strategies to help you deal with conflict and difficult characteristics of bosses
Respond instead of react
E-mail rage
Real-life case studies on how to deal with difficult bosses/conflict
Different types of management styles
Time, Organising And Stress Management
Organizing Yourself to Expand the Time Available
Maximizing Your Time
Time/task management
Prioritising the workload
‘Time thieves’
Organisational skills
Top tips for managing deadlines
Stress management
Mindfulness – be mindful and focused in the moment
The CORE model
Time management and lowering stress levels
Advice on stress from assistants around the world
Organising Meetings And Events
Before the meeting: prepare and plan!
During the meeting/event
After the meeting: evaluate
Perfect Presentations
Preparation
Confidence
Content
Practice
During the presentation
Ending the presentation
Ergonomics: Your Health And Safety
The work station
A tidy desk leads to a tidy mind
Principles of posture
Ergonomics health breaks
Powerful Networking
The science of networking
What is networking?
The benefits of networking
Where to network
The secrets of power networking
Remembering people’s names
What to talk about while networking
General points
Create an internal network for assistants
A Chapter To Share With Your Boss
Boss PA Communication
What bosses should know to work effectively with their assistants
The law of expectations: communicate your expectations clearly
How to motivate your assistant
Focus on the development of your assistant
Confident Minute Taking
Definition
Personal benefits of taking the minutes
Preparation
During the meeting
After the meeting
Harnessing The Power Of Digital Tools And Social Media
The first step to using social media is to sign up
The second step is to create a professional, credible profile
The third step is to get people to connect with you/follow you
The fourth step is to keep on communicating and building relationships
Social media time management
Twitter, Facebook, LinkedIn, Apps
Other useful tools and tips
What you can use social media for
The Successful Assistant
Compassionate communication
Keeping up to date
Organizing for success
Yourself and others
NetworkinMmo g and career development
The future of the assistant
Specialization Training Options From Industry Experts.
1 political
Government Structure Ministries And Departments Diary Management Back Office Working Election Protocol Election War Room Duties Tour Planning Political Campaigning press release Research And Writing Constituency Building Legislative Assistance | 2 corporate
Office Etiquettes Agenda And Minutes Of Meeting Meeting And AGM Planning Letter Drafting Diary Management Event And Programs Labour Law Highlights Report writing Soft Skills | 3 celebrity
Luxury management Schedule management Pr management Promotional events Press release Event management Intro to different departments Intro to advertising industry Global travel and booking |
Participants Profining with Interview Sheet
You can reach out to our customer care executive, or write us a mail at Or you can WhatsApp us at